(Groups Must Call to Book - tel: (360) 274-2425 or email: email@example.com )Printable Booking Rate Sheets
If you cancel your reservation 48 hours or more before your original tour date, you will receive a refund minus a 10% processing fee. All cancellations made 48 hours or less from your scheduled tour time will result in full forfeiture of all fees associated with each booked tour. If you need to change your reservation date or time, you may do so one time, outside the 48 hours notice unless approved by park management. Each reschedule will be determined on a case by case basis and dependent on tour availability. If you cancel your rescheduled reservation, it will result in full forfeiture of all fees associated with each booked tour.
If you show up and are outside the weight requirements (must be between 65-250 lbs to zip), you will not receive a refund. Please know your weight before you come!
If you arrive for your tour and decide not to zip due to fear, we will give you a rain check. This rain check will be good for you only, for use one time, within the current season. We encourage you to try again.
If we cancel your tour due to weather or other unforeseeable condition, we will reschedule your tour for another available time, or give you a full refund...your choice.
If you are late, you will not receive a refund or be able to join your tour Your tour group and guide will leave as scheduled whether you are there or not. We do expect you to arrive 15 minutes prior to your reserved tour time.
All guests will be required to sign a Participant Release Waiver before participation. Treehouse Island employees have the right to exclude anyone from participation for medical, safety, or any other reason.